Enkai Tours & Travel LTD is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights as a visitor or client.
Effective date: 1 January 2025
We collect information you provide directly to us when you make an enquiry, book a tour, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, passport details (where required for bookings), nationality, and travel preferences.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, referring URLs, pages visited, and the date and time of your visit through standard server logs and analytics tools.
We use the information we collect to:
• Process and manage your tour bookings and reservations.
• Communicate with you about your enquiries, bookings, and itinerary changes.
• Send you promotional offers, newsletters, and travel inspiration (only where you have opted in).
• Improve our website, services, and customer experience.
• Comply with legal obligations and prevent fraudulent activity.
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
• Tour operators, lodges, airlines, and other travel service providers necessary to fulfil your booking.
• Payment processors and financial institutions for transaction processing.
• Government authorities where legally required (e.g., immigration and visa processing).
• Trusted technology service providers who assist in operating our website and business, subject to strict confidentiality agreements.
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Booking records are typically held for a minimum of seven (7) years for accounting and legal compliance purposes. You may request deletion of non-essential data at any time by contacting us.
Our website uses cookies – small text files stored on your device – to enhance your browsing experience, understand how visitors use our site, and deliver relevant content. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the website.
You have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Lodge a complaint with the relevant data protection authority in your jurisdiction.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised policy will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Enkai Tours & Travel LTD
Email: info@enkaitours.com
Phone: +254 (0) 700 000 000
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